SUMMARY

The Applications Trainer, under the direction of the Training and Implementation Support Manager, shall ensure that lawyers and members of the staff at Hogan Lovells US LLP receive superior training in the use of commercial and custom applications software. The trainer's goal is to ensure that lawyers and staff not only master necessary software features, but can successfully apply them to work situations according to best practices and with the aim of achieving the highest possible levels of personal and team productivity. The successful trainer will view his/her role as a mix of educator, instructor, best practices and productivity coach, skills assessor, and training material designer.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Applications Trainer will have responsibility for ensuring that firm personnel receive comprehensive, effective, and timely training to enable them to effectively use the systems and applications that Hogan Lovells US LLP has developed, acquired, or customized. The trainer will also serve as a productivity coach, helping lawyers and staff members identify and implement best practices for use of software to fulfill individual or work group needs. Furthermore, the trainer will from time to time serve as a 2nd tier support resource to aid users in finding the best ways to accomplish difficult or complex tasks that are beyond the ability of the firm's User Support Center analysts.
This position has training responsibility for the Hogan Lovells US LLP ' courses will need to be delivered to personnel in virtually all of the firm's US offices, either through video conference, web conference, or other distance learning methods, or by occasional travel for periods of up to one week.
The Applications Trainer will:
' Continuously advance his/her knowledge of and ability to 1) use Microsoft Office software and other software used by the firm, 2) use the software in specific law firm scenarios, 3) improve the application of technology or methods to deliver training in the most effective manner possible.
' Deliver instruction to firm personnel in the use of software applications developed or customized by the firm's IT/IM staff. Instruction may include in-classroom, web- or video-conference sessions, special desk-side training/support for certain individuals, preparation of reference guides, or creation/modification of slideshows/videos/animations. In most cases, the ability to properly train on custom applications will require the trainer to work with the development team and business process teams to adequately understand how the software supports the business and to incorporate business process information into software instruction.
' Plan, design, develop and maintain 1) class training materials, 2) quick reference guides, 3) full user documentation, 4) Frequently Asked Questions (FAQs), 4) on-line asynchronous and synchronous learning materials, and 5) additional instructional or informative documents as required.
' Assist in developing and maintaining training curricula, course descriptions, class schedules, evaluation criteria, learning paths, and attendance records using a learning management system.
' Work with Human Resources, Office Managers, and department heads to plan and adapt training to specific needs of attorney assistants and other members of the staff.
' Develop strategies to apply software features to specific individual and work group challenges in order to improve quality of work or increase productivity. Promote best practices among various user communities through outreach, communication, and direct assistance.
' Conduct floor support exercises involving scheduled presence in end user work areas to provide desk-side training and coaching to individual users.
' When project phases demand implementation support, assist end users by helping resolve problems that require an advanced skill set (i.e., problems that cannot be handled by the firm's User Support Center).
' Educate User Support Center and other IT staff to advance their knowledge of the products in use at Hogan Lovells and improve their effectiveness as first or second level support resources.
' Work on special projects that may require certain expertise in advanced functions of firm standard applications.
' Assume other duties as may be assigned from time to time by your supervisor.  Requirements QUALIFICATIONS